Introducing the Intech
Salesforce WhatsApp Connector
Serve your customers who prefer to communicate with your services department via the popular WhatsApp mobile application in real-time and enhance NPS/CSAT scores!
The Intech Salesfore WhatsApp Connector connects your customers with your service agents through the Service Cloud Console Lightning Components combining the power of the Salesforce Service Cloud, Lightning Platform and WhatsApp Mobile application.
Convenience matters when it comes to contacting customer service centres and the experience may have an ever-lasting effect on customer loyalty. According to the Status of the Connected Customer Report by Salesforce Research 37% of customers prefer messenger apps such as WhatsApp when communicating with the companies.
The Intech Salesforce - WhatApp Connector bridges the gap for Salesforce customers who serve their customers through Service Cloud product and wish to connect with them through the common WhatsApp application. This is made possible via the WhatsApp Business API offering by Facebook which allows customer WhatsApp messages to be exchanged through a registered business number. These messages are then processed bidirectionally by the Intech Salesforce - WhatsApp Connector resulting in a seamless experience for the customers who prefer to communicate with companies through this widely-used app.